What the coverage includes
- Scheduling and appointment confirmations
- Inbound calls, triaged to clinical staff
- Referral intake and coordination
- Waitlist management and no-show recovery
- Records requests and patient forms
Why it belongs with billing
The front desk is where most revenue-cycle errors begin: a missing referral, an outdated insurance card, a mistyped date of birth. When the person scheduling your patients is part of the same team that verifies eligibility and works your denials, those errors are caught before the visit instead of after the claim.
Hours that overlap yours
Coverage runs on hours that overlap your business day, and it is billed monthly — month to month, with 30 days' notice.
Fewer no-shows, fuller schedules
An empty slot is revenue that can't be recovered later. Appointment confirmations, a maintained waitlist and same-day outreach to fill cancellations keep the schedule full, and the same person checks eligibility for the patient who takes the slot — so the visit is billable as well as booked.