What we handle
- Statement cycles and balance notices
- Inbound patient billing calls
- Payment plan setup and monitoring
- Cost and coverage questions
- Follow-up before a write-off
Fewer surprises at the source
Most patient balance disputes start with a co-pay or deductible nobody mentioned. Because eligibility and benefits are verified before the visit, patient responsibility can be explained up front — and the statement that follows matches what the patient was told.
Handled with care
Patient calls are handled under the same data rules as the rest of your account: BAA signed before access, access scoped to the task, named logins, and access revoked the day an engagement ends.
Before a balance is written off
A patient balance should only be written off after the patient has had clear statements, a chance to ask questions and an offer of a payment plan. We run that sequence on every balance and report what was collected, what is on a plan and what remains, so write-offs are a decision you make rather than something that happens by default.